Our MailFoundry Anti-Spam/Virus Protection service is an is enabled by default on all new accounts setup after May 2007, if you do not wish to have this feature all you need to do is open a support ticket requesting the removal of the service.

If your account was setup before May 2007 our MailFoundry service is available FREE on an opt-in basis, if you wish to have this enabled all you need to do is open a support ticket requesting MailFoundry is enabled including the domains to have it enabled on.

Spam is on the increase which is why we have invested in powerful MailFoundry Anti-Spam hardware that is dedicated to filter email for Spam and Viruses. The MailFoundry appliance sits in front of our mail servers and filters Spam and Viruses before they get to your inbox, this saves you the time and effort making your work time more productive.

We have two MailFoundry appliances for redundancy, this means you have two MX records for your email so should one fail then email is sent to the backup MailFoundry to ensure you don't lose email.

MailFoundry's MessageIQ scan engine uses a layered approach that maximizes kill rates and minimizes false positives by not using 'scoring' or rating systems for identifying spam - those systems are plagued by high false positive rates and are really only 'guessing' at spam.

The core layer for threat identification are the spam signature files, these signatures are created and managed by human spam editors who look at spam 24x7x365. MailFoundry release new spam updates every 5 minutes to ensure that our hardware has the latest rule sets to defeat spam attacks as they happen.

MailFoundy's spam signatures are designed around actual identified spam. The system isn't guessing at identifying incoming email which is why the false positives are the lowest in the industry.

MailFoundry's anti-spam engine, "MessageIQ" was designed from the ground up to protect your message while taking care of spam, viruses and other email threats.

For over four years MailFoundry has been eliminating spam from email for over 2 million mailboxes world-wide.

MailFoundry is very effective at killing spam, but the real benefit is in our false positive rates. We lead the industry with a false positive rate of less than 1 in 1 million. Some customers have seen only one false positive in over four years of service.

MailFoundry is a 'hands off' system meaning that administrators and end users are not spending time managing the system for rule creation, etc.

If an email is flagged as Spam it's not deleted but held on the MailFoundry for 15 days. You will be sent an email digest at 8am each morning which will contain a list of the emails that have been filtered out by the MailFoundry system, this should contain 100% pure spam but gives you the option to read the emails and release them to your inbox if required.

Should any Spam make it's way to your inbox you can report it to MailFoundry by forwarding it to spam@mailfoundry.com. A spam editor will then review the forwarded email and add new definitions if possible to ensure it's filtered in future.